LUXELLENCE CENTER launches a 3 day intensive course on “Luxury Experience & Service” in answer to the potential growth of Thailand’s tourism and hospitality businesses. The center recognizes the delivery of excellent service and experience are important factors which have significant impact on the representation of Thailand tourism industry, especially to those of the high-end consumers who demands exceptional hospitality services.
This uniquely interactive workshop will be held from Wednesday 24th – Friday 26th June 2015, aiming to help participants acquire a broad perspective on delivering luxury experience and luxury service. Through this program, participants will acquire insights on the customer shift towards experience, understanding the different meanings and facets of luxury service and the strategic importance of delivering and sustainable quality of service. Additionally, case studies and best practices from different brands will be presented to give participants valuable clues on how to improve the delivery of luxury experience and service in their organization.
On this occasion, we are honored to have a remarkable lecturer; Prof. Denis Morisset who is the expertise in the luxury and fashion industry. With more than 20 years experience in this field, he is also a former CEO of numerous leading luxury brands such as, Ralph Lauren, Pierre Balmain, Giorgio Armani and many more. In addition, the program offers a valuable opportunity to visit a leading 5 stars hotel, providing a genuine know-how of luxury hospitality management.
The Center of Luxury Knowledge (LUXELLENCE CENTER) under the management of the CP ALL Public Co., Ltd, Thailand’s first luxury knowledge hub and consultancy that aims to serve the Thai luxury sectors through the provision of knowledge, consultation services, inspirations and networks for professionals and individuals in the luxury industry. Luxellence center’s main services comprise of luxury education, luxury research and luxury consultation. Luxellence center is a member of C.P. group.
Details of program fees
LOCATION: Grand Hyatt Erawan Hotel
DATES & TIME: Wednesday 24th – Friday 26th June 2015
1) “EARLY BIRD” payment made before 15 May 2015, for one person only 44,900 THB
2) “STANDARD” payment made after 15 May 2015, for one person only 49,900 THB
3) Special discount up to 10,000 THB from standard price, for at least 4 reservations made at the same time
*Interested participants and for further information, please contact: Tel. 02-648-2946